A leading Argentine contact center and customer experience platform with a proven 25-year track record. The business combines long-standing blue-chip customer relationships, a highly stable workforce, advanced technological infrastructure, and strong financial performance, positioning it as a compelling platform for strategic and financial investors seeking exposure to the growing customer engagement and outsourcing sector.
The company operates a scalable, 24/7 service platform with capacity for approximately 900 positions and a workforce of more than 1,300 employees, including over 1,100 customer service agents and 200 administrative professionals. The business benefits from exceptional workforce stability, with average employee tenure significantly above industry benchmarks.
Investment Highlights
- 25-year proven track record in customer experience and contact center operations.
- Strong and experienced management team with 20–25 years of industry expertise across Argentina and Latin America, including extensive experience serving North American companies.
- Scalable 24/7 operating model with approximately 900 active positions.
- Highly stable workforce with average agent tenure of 6 years and administrative staff tenure of 12 years.
- No labor litigation history.
- Debt-free balance sheet and strong financial position.
- Clean tax and regulatory standing, fully compliant with Argentine authorities.
- International tax reporting completed through 2024.
- Audited by a leading Big Four accounting firm through 2024.
- Consistent EBITDA margins of approximately 8–10%.
- Diversified revenue base supported by multiple contract structures and long-standing blue-chip telecommunications customers.
- Enterprise-grade infrastructure featuring diversified fiber-optic connectivity, redundant power systems, on-site generators, battery backup facilities, and international-standard security and fire protection systems.
- Dedicated Innovation Lab focused on AI-driven customer engagement solutions, including chatbot development and automation technologies.
Strategic Opportunity
The company has established itself as a trusted outsourcing partner within the domestic market and currently generates revenue primarily from local clients, benefiting from attractive market dynamics and favorable operating economics. The platform presents significant opportunities for future expansion into international customer service, digital outsourcing, and AI-enabled business process services.
Further information is available upon execution of a Non-Disclosure Agreement (NDA).
