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The franchising program is offered by MergersUK Limited a UK Company with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
The company is a recognized leader in delivering integrated experience solutions by uniting Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) into a cohesive Multi-Experience (MX) model. Moving beyond traditional call center services, it offers a wide range of innovative solutions powered by top-tier talent, advanced technology platforms, and deep analytics—optimizing every interaction across both the customer and employee journeys.
What sets the company apart is its 100% employee-owned structure, which closely aligns company performance with employee well-being. This ownership model fosters a culture of accountability, quality, and long-term investment. With over 90% of leadership roles filled internally, the company ensures that its agents represent not just the client’s brand, but also their own with authenticity and commitment.
The organization maintains long-standing relationships with key clients, particularly in the telecommunications sector, with its top client contributing 40% of total revenue. Technologically, the company is at the forefront of innovation with AI-powered tools such as conversation simulation, real-time accent translation, and automated quality assurance. Its growth strategy centers on deepening presence in core verticals, maintaining operational efficiency, and scaling through a global delivery model that blends onshore, nearshore, and offshore capabilities. With these strengths, the company is well-positioned to enter its next phase of growth under new ownership.
Industries Served:
Automotive, Finance, Banking and Wealth Management, Education and Student Lending, Healthcare, Media and Entertainment, Public Sector, Retail, Technology, Telecommunications, Travel and Transportation, Tourism.
Services Offered:
Customer Care
Sales Services
Fraud and Dispute Management
Back Office Support
Omnichannel Capabilities
Head Count:
10000 FTEs
Geography:
HQ in the US, offices in Jamaica, South Africa and LATAM
The company is a recognized leader in delivering integrated experience solutions by uniting Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) into a cohesive Multi-Experience (MX) model. Moving beyond traditional call center services, it offers a wide range of innovative solutions powered by top-tier talent, advanced technology platforms, and deep analytics—optimizing every interaction across both the customer and employee journeys.
What sets the company apart is its 100% employee-owned structure, which closely aligns company performance with employee well-being. This ownership model fosters a culture of accountability, quality, and long-term investment. With over 90% of leadership roles filled internally, the company ensures that its agents represent not just the client’s brand, but also their own with authenticity and commitment.
The organization maintains long-standing relationships with key clients, particularly in the telecommunications sector, with its top client contributing 40% of total revenue. Technologically, the company is at the forefront of innovation with AI-powered tools such as conversation simulation, real-time accent translation, and automated quality assurance. Its growth strategy centers on deepening presence in core verticals, maintaining operational efficiency, and scaling through a global delivery model that blends onshore, nearshore, and offshore capabilities. With these strengths, the company is well-positioned to enter its next phase of growth under new ownership.
Industries Served:
Automotive, Finance, Banking and Wealth Management, Education and Student Lending, Healthcare, Media and Entertainment, Public Sector, Retail, Technology, Telecommunications, Travel and Transportation, Tourism.
Services Offered:
Customer Care
Sales Services
Fraud and Dispute Management
Back Office Support
Omnichannel Capabilities
Head Count:
10000 FTEs
Geography:
HQ in the US, offices in Jamaica, South Africa and LATAM
Description
The company is a recognized leader in delivering integrated experience solutions by uniting Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) into a cohesive Multi-Experience (MX) model. Moving beyond traditional call center services, it offers a wide range of innovative solutions powered by top-tier talent, advanced technology platforms, and deep analytics—optimizing every interaction across both the customer and employee journeys.
What sets the company apart is its 100% employee-owned structure, which closely aligns company performance with employee well-being. This ownership model fosters a culture of accountability, quality, and long-term investment. With over 90% of leadership roles filled internally, the company ensures that its agents represent not just the client’s brand, but also their own with authenticity and commitment.
The organization maintains long-standing relationships with key clients, particularly in the telecommunications sector, with its top client contributing 40% of total revenue. Technologically, the company is at the forefront of innovation with AI-powered tools such as conversation simulation, real-time accent translation, and automated quality assurance. Its growth strategy centers on deepening presence in core verticals, maintaining operational efficiency, and scaling through a global delivery model that blends onshore, nearshore, and offshore capabilities. With these strengths, the company is well-positioned to enter its next phase of growth under new ownership.
Industries Served:
Services Offered:
Head Count:
Geography:
Financials:
Basic Details
Target Price:
$300,000,000
Gross Revenue
$400,000,000
EBITDA
$50,000,000
Business ID:
L#20250907
Country
United States
Detail
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