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    Global CX and Contact Center Platform

    Description

    L#20250903

    The company is a leading provider of customer experience ( CX) and contact centre services, specialising in omnichannel customer care solutions. With a tech powered platform and over 4,000 agents worldwide, the company delivers innovative customer experience solutions across various industries, focusing primarily on Telecommunications, Government, Financial Services, and Healthcare sectors.  The company maintains strong relationships with hey clients, particular in the telecommunication sector, with its top client representing 40% of Revenue. The company’s technological capabilities include AI powered solutions such as AI Conversation Simulation, Real Time Accent Translation, and Automated QA, positioning it as an innovative player in the customer experience industry.  The company’s current growth strategy focuses on expanding within its core verticals while maintaining operational efficiency and leveraging its global delivery model combining onshore, nearshore, and offshore capabilities. Furthermore, the company is well positioned for its next phase of growth under new ownership.

    Industries served:

    • Telecommunications
    • Government
    • Healthcare
    • Other Industries

    Service Offered: 

    • Customer Care
    • Technical Support
    • Sales Support
    • Back Office Operations
    • AI Powered Solutions
    • Omnichannel Support ( Voice, Chat, Email, Social Media)
    • Digital and Self Service Solutions
    • Conversational AI Solutions Platform

    Geography:

    • Headquarters in the US
    • Operations in 10 countries

    Headcount:

    • 4,000+ Agents

    Revenue:

    • $191 Million

    EBITDA:

    • 11.5% of Revenue

     

    Basic Details

    Target Price:

    TBD

    Gross Revenue

    $191,000,000

    EBITDA

    $21,965,000

    Business ID:

    L#20250903

    Country

    United States

    Detail

    Business ID:L#20250903
    Target Price: TBD
    Gross Revenue:$191,000,000
    EBITDA:$21,965,000
    Target Price / Revenue:TBD
    Target Price / EBITDA:TBD
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      The company is a leading provider of customer experience ( CX) and contact centre services, specialising in omnichannel customer care solutions. With a tech powered platform and over 4,000 agents worldwide, the company delivers innovative customer experience solutions across various industries, focusing primarily on Telecommunications, Government, Financial Services, and Healthcare sectors.  The company maintains strong relationships with hey clients, particular in the telecommunication sector, with its top client representing 40% of Revenue. The company’s technological capabilities include AI powered solutions such as AI Conversation Simulation, Real Time Accent Translation, and Automated QA, positioning it as an innovative player in the customer experience industry.  The company’s current growth strategy focuses on expanding within its core verticals while maintaining operational efficiency and leveraging its global delivery model combining onshore, nearshore, and offshore capabilities. Furthermore, the company is well positioned for its next phase of growth under new ownership.

      Industries served:

      Service Offered: 

      Geography:

      Headcount:

      Revenue:

      EBITDA:

       

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