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    Global CX and Contact Center Platform

    Description

    L#20250903

    The company is a leading provider of customer experience ( CX) and contact centre services, specialising in omnichannel customer care solutions. With a tech powered platform and over 4,000 agents worldwide, the company delivers innovative customer experience solutions across various industries, focusing primarily on Telecommunications, Government, Financial Services, and Healthcare sectors.  The company maintains strong relationships with hey clients, particular in the telecommunication sector, with its top client representing 40% of Revenue. The company’s technological capabilities include AI powered solutions such as AI Conversation Simulation, Real Time Accent Translation, and Automated QA, positioning it as an innovative player in the customer experience industry.  The company’s current growth strategy focuses on expanding within its core verticals while maintaining operational efficiency and leveraging its global delivery model combining onshore, nearshore, and offshore capabilities. Furthermore, the company is well positioned for its next phase of growth under new ownership.

    Industries served:

    • Telecommunications
    • Government
    • Healthcare
    • Other Industries

    Service Offered: 

    • Customer Care
    • Technical Support
    • Sales Support
    • Back Office Operations
    • AI Powered Solutions
    • Omnichannel Support ( Voice, Chat, Email, Social Media)
    • Digital and Self Service Solutions
    • Conversational AI Solutions Platform

    Geography:

    • Headquarters in the US
    • Operations in 10 countries

    Headcount:

    • 4,000+ Agents

    Revenue:

    • $191 Million

    EBITDA:

    • 11.5% of Revenue

     

    Basic Details

    Target Price:

    TBD

    Gross Revenue

    $191,000,000

    EBITDA

    $21,965,000

    Business ID:

    L#20250903

    Country

    United States

    Detail

    Business ID:L#20250903
    Target Price: TBD
    Gross Revenue:$191,000,000
    EBITDA:$21,965,000
    Target Price / Revenue:TBD
    Target Price / EBITDA:TBD
    Contact M&A Advisor

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      • Afghanistan (‫افغانستان‬‎)+93
      • Albania (Shqipëri)+355
      • Algeria (‫الجزائر‬‎)+213
      • American Samoa+1684
      • Andorra+376
      • Angola+244
      • Anguilla+1264
      • Antigua and Barbuda+1268
      • Argentina+54
      • Armenia (Հայաստան)+374
      • Aruba+297
      • Australia+61
      • Austria (Österreich)+43
      • Azerbaijan (Azərbaycan)+994
      • Bahamas+1242
      • Bahrain (‫البحرين‬‎)+973
      • Bangladesh (বাংলাদেশ)+880
      • Barbados+1246
      • Belarus (Беларусь)+375
      • Belgium (België)+32
      • Belize+501
      • Benin (Bénin)+229
      • Bermuda+1441
      • Bhutan (འབྲུག)+975
      • Bolivia+591
      • Bosnia and Herzegovina (Босна и Херцеговина)+387
      • Botswana+267
      • Brazil (Brasil)+55
      • British Indian Ocean Territory+246
      • British Virgin Islands+1284
      • Brunei+673
      • Bulgaria (България)+359
      • Burkina Faso+226
      • Burundi (Uburundi)+257
      • Cambodia (កម្ពុជា)+855
      • Cameroon (Cameroun)+237
      • Canada+1
      • Cape Verde (Kabu Verdi)+238
      • Caribbean Netherlands+599
      • Cayman Islands+1345
      • Central African Republic (République centrafricaine)+236
      • Chad (Tchad)+235
      • Chile+56
      • China (中国)+86
      • Christmas Island+61
      • Cocos (Keeling) Islands+61
      • Colombia+57
      • Comoros (‫جزر القمر‬‎)+269
      • Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)+243
      • Congo (Republic) (Congo-Brazzaville)+242
      • Cook Islands+682
      • Costa Rica+506
      • Côte d’Ivoire+225
      • Croatia (Hrvatska)+385
      • Cuba+53
      • Curaçao+599
      • Cyprus (Κύπρος)+357
      • Czech Republic (Česká republika)+420
      • Denmark (Danmark)+45
      • Djibouti+253
      • Dominica+1767
      • Dominican Republic (República Dominicana)+1
      • Ecuador+593
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      • El Salvador+503
      • Equatorial Guinea (Guinea Ecuatorial)+240
      • Eritrea+291
      • Estonia (Eesti)+372
      • Ethiopia+251
      • Falkland Islands (Islas Malvinas)+500
      • Faroe Islands (Føroyar)+298
      • Fiji+679
      • Finland (Suomi)+358
      • France+33
      • French Guiana (Guyane française)+594
      • French Polynesia (Polynésie française)+689
      • Gabon+241
      • Gambia+220
      • Georgia (საქართველო)+995
      • Germany (Deutschland)+49
      • Ghana (Gaana)+233
      • Gibraltar+350
      • Greece (Ελλάδα)+30
      • Greenland (Kalaallit Nunaat)+299
      • Grenada+1473
      • Guadeloupe+590
      • Guam+1671
      • Guatemala+502
      • Guernsey+44
      • Guinea (Guinée)+224
      • Guinea-Bissau (Guiné Bissau)+245
      • Guyana+592
      • Haiti+509
      • Honduras+504
      • Hong Kong (香港)+852
      • Hungary (Magyarország)+36
      • Iceland (Ísland)+354
      • India (भारत)+91
      • Indonesia+62
      • Iran (‫ایران‬‎)+98
      • Iraq (‫العراق‬‎)+964
      • Ireland+353
      • Isle of Man+44
      • Israel (‫ישראל‬‎)+972
      • Italy (Italia)+39
      • Jamaica+1
      • Japan (日本)+81
      • Jersey+44
      • Jordan (‫الأردن‬‎)+962
      • Kazakhstan (Казахстан)+7
      • Kenya+254
      • Kiribati+686
      • Kosovo+383
      • Kuwait (‫الكويت‬‎)+965
      • Kyrgyzstan (Кыргызстан)+996
      • Laos (ລາວ)+856
      • Latvia (Latvija)+371
      • Lebanon (‫لبنان‬‎)+961
      • Lesotho+266
      • Liberia+231
      • Libya (‫ليبيا‬‎)+218
      • Liechtenstein+423
      • Lithuania (Lietuva)+370
      • Luxembourg+352
      • Macau (澳門)+853
      • Macedonia (FYROM) (Македонија)+389
      • Madagascar (Madagasikara)+261
      • Malawi+265
      • Malaysia+60
      • Maldives+960
      • Mali+223
      • Malta+356
      • Marshall Islands+692
      • Martinique+596
      • Mauritania (‫موريتانيا‬‎)+222
      • Mauritius (Moris)+230
      • Mayotte+262
      • Mexico (México)+52
      • Micronesia+691
      • Moldova (Republica Moldova)+373
      • Monaco+377
      • Mongolia (Монгол)+976
      • Montenegro (Crna Gora)+382
      • Montserrat+1664
      • Morocco (‫المغرب‬‎)+212
      • Mozambique (Moçambique)+258
      • Myanmar (Burma) (မြန်မာ)+95
      • Namibia (Namibië)+264
      • Nauru+674
      • Nepal (नेपाल)+977
      • Netherlands (Nederland)+31
      • New Caledonia (Nouvelle-Calédonie)+687
      • New Zealand+64
      • Nicaragua+505
      • Niger (Nijar)+227
      • Nigeria+234
      • Niue+683
      • Norfolk Island+672
      • North Korea (조선 민주주의 인민 공화국)+850
      • Northern Mariana Islands+1670
      • Norway (Norge)+47
      • Oman (‫عُمان‬‎)+968
      • Pakistan (‫پاکستان‬‎)+92
      • Palau+680
      • Palestine (‫فلسطين‬‎)+970
      • Panama (Panamá)+507
      • Papua New Guinea+675
      • Paraguay+595
      • Peru (Perú)+51
      • Philippines+63
      • Poland (Polska)+48
      • Portugal+351
      • Puerto Rico+1
      • Qatar (‫قطر‬‎)+974
      • Réunion (La Réunion)+262
      • Romania (România)+40
      • Russia (Россия)+7
      • Rwanda+250
      • Saint Barthélemy+590
      • Saint Helena+290
      • Saint Kitts and Nevis+1869
      • Saint Lucia+1758
      • Saint Martin (Saint-Martin (partie française))+590
      • Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)+508
      • Saint Vincent and the Grenadines+1784
      • Samoa+685
      • San Marino+378
      • São Tomé and Príncipe (São Tomé e Príncipe)+239
      • Saudi Arabia (‫المملكة العربية السعودية‬‎)+966
      • Senegal (Sénégal)+221
      • Serbia (Србија)+381
      • Seychelles+248
      • Sierra Leone+232
      • Singapore+65
      • Sint Maarten+1721
      • Slovakia (Slovensko)+421
      • Slovenia (Slovenija)+386
      • Solomon Islands+677
      • Somalia (Soomaaliya)+252
      • South Africa+27
      • South Korea (대한민국)+82
      • South Sudan (‫جنوب السودان‬‎)+211
      • Spain (España)+34
      • Sri Lanka (ශ්‍රී ලංකාව)+94
      • Sudan (‫السودان‬‎)+249
      • Suriname+597
      • Svalbard and Jan Mayen+47
      • Swaziland+268
      • Sweden (Sverige)+46
      • Switzerland (Schweiz)+41
      • Syria (‫سوريا‬‎)+963
      • Taiwan (台灣)+886
      • Tajikistan+992
      • Tanzania+255
      • Thailand (ไทย)+66
      • Timor-Leste+670
      • Togo+228
      • Tokelau+690
      • Tonga+676
      • Trinidad and Tobago+1868
      • Tunisia (‫تونس‬‎)+216
      • Turkey (Türkiye)+90
      • Turkmenistan+993
      • Turks and Caicos Islands+1649
      • Tuvalu+688
      • U.S. Virgin Islands+1340
      • Uganda+256
      • Ukraine (Україна)+380
      • United Arab Emirates (‫الإمارات العربية المتحدة‬‎)+971
      • United Kingdom+44
      • United States+1
      • Uruguay+598
      • Uzbekistan (Oʻzbekiston)+998
      • Vanuatu+678
      • Vatican City (Città del Vaticano)+39
      • Venezuela+58
      • Vietnam (Việt Nam)+84
      • Wallis and Futuna (Wallis-et-Futuna)+681
      • Western Sahara (‫الصحراء الغربية‬‎)+212
      • Yemen (‫اليمن‬‎)+967
      • Zambia+260
      • Zimbabwe+263
      • Åland Islands+358








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