Project Call Center represents an established Business Process Outsourcing (BPO) and omnichannel contact center platform operating across Panama (headquarters) and Colombia.
Platform & Infrastructure Footprint
The company operates two production facilities with over 240 direct employees and built-in capacity to expand headcount without immediate real estate capital expenditure:
Client Portfolio & Commercial Concentration
The company provides collections, customer care, sales, and technical support across four core verticals: Financial Services, Telecommunications, Retail/Utilities, and Technology.
Financial Performance & Outlook
Following rapid revenue growth peaking at US$3.26M in 2024, performance experienced a contraction in 2025 alongside operating margin compression.
Historical figures reflect a mix of audited financial statements (2021), compiled reports (2024), and internal monthly management figures pending reconciliation.
Expansion Strategy & Scaling Roadmap
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Contracted Baseline: The core ~150-seat base remains protected via staggered contract expirations spanning 2026 through 2036.
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2030 Capacity Expansion: Management’s commercial pipeline aims to expand capacity to 504 total billable seats by 2030.
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Operating Leverage: Existing physical facilities in Panama and Colombia possess surplus capacity to absorb projected seat growth without requiring near-term lease additions.
Investment Merits vs. Key Due Diligence Areas
Core Merits
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Fully Licensed Turnkey Asset: Possesses rare regulatory clearances in Panama (Law 42 call center status and long-term ASEP concession).
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Regional Arbitrage: Bi-country footprint pairs dollarized Panamanian contracting with Colombia’s cost-efficient talent pool.
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Blue-Chip Validation: Proven delivery track record serving tier-1 regional financial and telecommunication enterprises.
Key Due Diligence Areas
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Client Concentration: ITS entities (Panama + Colombia) represent 68% of projected 2026 billings.
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Turnaround Execution: Reversing the 2025 revenue decline (-23% YoY) and EBITDA margin compression (-25.5%) via operating discipline.
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Pipeline Conversion: Validating the commercial feasibility of the 350-seat uncontracted pipeline required to reach 2030 targets.
Description
Platform & Infrastructure Footprint
Client Portfolio & Commercial Concentration
Financial Performance & Outlook
Expansion Strategy & Scaling Roadmap
Investment Merits vs. Key Due Diligence Areas
Basic Details
Target Price:
$ 3,200,000
Gross Revenue
$3,260,000
EBITDA
TBD
Business ID:
L#20261175
Country
Panama
City:
Panama City
Detail
Published on September 23, 2026 at 3:35 pm. Updated on September 23, 2026 at 3:48 pm