An opportunity to partner with a scaled, profitable Indian customer experience (CX) and business process management (BPM) company with strong domestic market presence and growing international ambitions.
The Company has previously filed a DRHP in connection with a proposed public listing, demonstrating institutional governance standards and operational transparency.
The business servs large Indian enterprises, multinational corporations operating in India, and mid-sized domestic brands.
Business Snapshot
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Geographic Revenue Mix: 100% India (domestic)
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Operational Footprint: 24 delivery centers across 12 cities
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Language Capability: 13+ Indian languages
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Industries Served: 10+ sectors
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Contract Tenure: 1–3 years
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Client Profile: Large corporates, MNCs with India operations, and established Indian enterprises
Core Capabilities
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Inbound & outbound contact center operations
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Voice and non-voice customer support
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Email, chat, and digital engagement
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Technical support & customer lifecycle management
BPM & Back-Office Solutions
Deep India Platform
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PAN-India delivery presence across 24 sites
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Multi-city redundancy and scalable capacity
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Access to diverse talent pools
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Strong regional language capabilities (13+ Indian languages)
Established Domestic Client Base
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Long-term relationships with 1–3 year contracts
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Exposure across more than 10 industries
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Strong recurring revenue base
Proven Execution Track Record
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Scaled operations over multiple years
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Experience working with large enterprise accounts
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Institutional governance readiness (prior public listing process)
The Company is entering a strategic inflection point focused on:
International Expansion
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Actively pitching to US-based clients
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Positioning India as a cost-efficient global delivery hub
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Leveraging execution strength to service international brands
Service Diversification
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Expanding higher-value digital CX offerings
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Enhancing automation and technology integration
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Moving up the value chain beyond traditional BPO
