The franchising program is offered by MergersUK Limited, a UK Company with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
MergersCorp M&A International provides strategic business advisory services, including preparing companies for growth and capital access. Through partnerships with licensed investment bankers, clients can access tailored capital-raising solutions.
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An opportunity to acquire a long-established, India-based customer revenue operations platform with a 35-year operating history. The Company delivers revenue-generating customer operations — sales, lead generation, support, collections and back-office/KPO services — to enterprise clients in India and internationally, increasingly powered by its own proprietary AI technology. Its 1,100+ workforce, including 850 specialized agents, operates across four delivery centers (~990 seats), with principal centers at 90–100% utilization and built-in capacity for further scale.
Services & Revenue Mix
Back-office / KPO: ~32.5% of revenue
Sales & lead generation: ~28%
Customer support: ~24%
Collections & compliance: ~15%
Blended inbound/outbound delivery across voice and digital channels
Client Base
60% of revenue from partnerships of 3+ years
Four legacy enterprise clients (>5 years) ≈ 43% of revenue
Three rapidly scaling clients (3–5 years) ≈ 17%
Sectors served: international/KPO, personal care, real estate, consumer goods, fintech/financial services, healthcare
Technology
Proprietary, in-house AI customer-experience platform
AI automated calling at scale
Contact-center workflow automation
Omnichannel delivery with real-time sentiment and quality intelligence
Growth Levers
~50%-utilized domestic center = immediate seat runway
AI-augmented services and platform licensing
Enterprise account expansion off a high-retention base
An opportunity to acquire a long-established, India-based customer revenue operations platform with a 35-year operating history. The Company delivers revenue-generating customer operations — sales, lead generation, support, collections and back-office/KPO services — to enterprise clients in India and internationally, increasingly powered by its own proprietary AI technology. Its 1,100+ workforce, including 850 specialized agents, operates across four delivery centers (~990 seats), with principal centers at 90–100% utilization and built-in capacity for further scale.
Services & Revenue Mix
Back-office / KPO: ~32.5% of revenue
Sales & lead generation: ~28%
Customer support: ~24%
Collections & compliance: ~15%
Blended inbound/outbound delivery across voice and digital channels
Client Base
60% of revenue from partnerships of 3+ years
Four legacy enterprise clients (>5 years) ≈ 43% of revenue
Three rapidly scaling clients (3–5 years) ≈ 17%
Sectors served: international/KPO, personal care, real estate, consumer goods, fintech/financial services, healthcare
Technology
Proprietary, in-house AI customer-experience platform
AI automated calling at scale
Contact-center workflow automation
Omnichannel delivery with real-time sentiment and quality intelligence
Growth Levers
~50%-utilized domestic center = immediate seat runway
AI-augmented services and platform licensing
Enterprise account expansion off a high-retention base
Description
An opportunity to acquire a long-established, India-based customer revenue operations platform with a 35-year operating history. The Company delivers revenue-generating customer operations — sales, lead generation, support, collections and back-office/KPO services — to enterprise clients in India and internationally, increasingly powered by its own proprietary AI technology. Its 1,100+ workforce, including 850 specialized agents, operates across four delivery centers (~990 seats), with principal centers at 90–100% utilization and built-in capacity for further scale.
Services & Revenue Mix
Client Base
Technology
Growth Levers
Basic Details
Target Price:
$ 1,500,000
Gross Revenue
$3,800,000
EBITDA
TBD
Business ID:
L#20261197
Country
India
Detail
Published on October 21, 2026 at 8:26 pm. Updated on October 21, 2026 at 8:27 pm