PanamaProject Call Center represents an established Business Process Outsourcing (BPO) and omnichannel contact center platform operating across Panama (headquarters) and Colombia.
The company operates two production facilities with over 240 direct employees and built-in capacity to expand headcount without immediate real estate capital expenditure:
The company provides collections, customer care, sales, and technical support across four core verticals: Financial Services, Telecommunications, Retail/Utilities, and Technology.
10 active client contracts supporting 154 contracted billable seats with 1 to 5 years of remaining contract duration.
Following rapid revenue growth peaking at US$3.26M in 2024, performance experienced a contraction in 2025 alongside operating margin compression.
| Metric | 2021 | 2022 | 2023 | 2024 | 2025 (Mgmt. Close) |
| Revenue | US$0.37M | US$2.19M | US$2.96M | US$3.26M | US$2.49M |
| EBITDA | N/A | -US$0.14M | -US$0.60M | US$0.15M | -US$0.64M |
| EBITDA Margin | N/A | -6.4% | -20.2% | 4.6% | -25.5% |
Historical figures reflect a mix of audited financial statements (2021), compiled reports (2024), and internal monthly management figures pending reconciliation.
The core ~150-seat base remains protected via staggered contract expirations spanning 2026 through 2036.
Management’s commercial pipeline aims to expand capacity to 504 total billable seats by 2030.
Existing physical facilities in Panama and Colombia possess surplus capacity to absorb projected seat growth without requiring near-term lease additions.
Core Merits
Possesses rare regulatory clearances in Panama (Law 42 call center status and long-term ASEP concession).
Bi-country footprint pairs dollarized Panamanian contracting with Colombia’s cost-efficient talent pool.
Proven delivery track record serving tier-1 regional financial and telecommunication enterprises.
Key Due Diligence Areas
| Advisor | Deals |
|---|---|
| MergersCorp M&A International | 21 |
| Keith Advisory | 17 |
| GCG | 9 |
| JP Morgan | 41 |
| Jefferies | 23 |
| Lazard | 26 |
| Goldman Sachs | 30 |
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